Privacy Policy

1. Information We Collect

When you use Tiezhi, we may collect the following information:

• Personal Information: Name, email address, phone number, and shipping address provided during account creation and checkout.
• Payment Information: Processed securely via Razorpay. We do not store your credit/debit card details on our servers.
• Usage Data: Browser type, IP address, pages visited, and interaction patterns to improve user experience.
• Cookies: We use cookies and similar technologies for authentication, preferences, and analytics.

2. How We Use Your Information

• To process and fulfill your orders, including shipping and returns.
• To send order confirmations, shipping updates, and delivery notifications via email.
• To provide customer support and respond to your inquiries.
• To send promotional emails and offers (you can opt out anytime).
• To analyze usage patterns and improve our website and services.
• To prevent fraud and ensure the security of our platform.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Payment Processors: Razorpay for secure payment processing.
• Shipping Partners: Courier services to deliver your orders.
• Email Services: Resend for transactional emails (order confirmations, OTPs).
• Legal Authorities: When required by law or to protect our legal rights.

4. Data Security

We implement industry-standard security measures to protect your personal data. This includes encrypted connections (HTTPS/TLS), secure password hashing (bcrypt), and JWT-based session management. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our Site uses cookies to maintain your login session and enhance your browsing experience. Essential cookies are required for the Site to function. You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate personal data.
• Request deletion of your account and associated data.
• Opt out of promotional communications at any time.
• Withdraw consent for data processing where applicable.

To exercise any of these rights, contact us at support@tiezhi.in.

7. Third-Party Links

Our Site may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of material changes via email or a prominent notice on our Site. Your continued use of the Site after changes constitutes acceptance.

10. Contact

If you have any questions or concerns about this Privacy Policy, reach out to us at support@tiezhi.in or visit our Contact Page.