📜 Legal

Terms & Conditions

Last updated: April 2026

1. Introduction

Welcome to Tiezhi ("we," "our," or "us"). By accessing or using our website at tiezhi.in (the "Site"), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our Site.

2. Eligibility

You must be at least 13 years of age to use this Site. By using the Site and agreeing to these terms, you represent and warrant that you are at least 13 years old and have the legal capacity to enter into a binding agreement.

3. Products & Pricing

  • All product descriptions, images, and prices are provided on a best-effort basis and may be updated without notice.
  • Prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
  • We reserve the right to modify prices, discontinue products, or limit order quantities at any time.
  • In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price.

4. Orders & Payment

  • An order is confirmed only after successful payment processing or Cash on Delivery selection.
  • We accept payments via Razorpay (UPI, credit/debit cards, net banking) and Cash on Delivery where available.
  • We reserve the right to refuse or cancel any order for reasons including suspected fraud, stock unavailability, or pricing errors.
  • Order confirmation emails are sent to the email address provided during account creation.

5. Shipping & Delivery

Please refer to our Shipping Policy for detailed information about shipping methods, timelines, and charges.

6. Returns & Refunds

Please refer to our Refund & Return Policy for detailed information about eligibility, process, and timelines.

7. User Accounts

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to provide accurate and complete information when creating an account.
  • We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

8. Intellectual Property

All content on this Site — including designs, logos, text, images, and graphics — is the intellectual property of Tiezhi and is protected under applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written consent.

9. Limitation of Liability

To the maximum extent permitted by law, Tiezhi shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Site or products. Our total liability shall not exceed the amount paid for the specific product or order in question.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

11. Changes to These Terms

We may update these Terms from time to time. We will notify users of significant changes via email or a prominent notice on our Site. Continued use of the Site after changes constitutes acceptance of the revised terms.

12. Contact

If you have any questions about these Terms & Conditions, please contact us at support@tiezhi.in or visit our Contact Page.